> For the complete documentation index, see [llms.txt](https://docs.tomoads.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tomoads.com/help/faq.md). # FAQ Quick answers for advertisers and publishers. For step-by-step fixes, see [Troubleshooting](/help/troubleshooting.md). For term definitions, see [Glossary](/help/glossary.md). ## How Do I Create a TomoAds Account? Sign up at [app.tomoads.com](https://app.tomoads.com) and choose **Advertiser** or **Publisher**. Verify your email with the code sent to your inbox. See [Quick Start](/start-here/quick-start.md). ## Can I Switch Between Advertiser and Publisher? Each account is created for one role. If you need both roles, create or sign in to the account for the role you want to use. ## How Long Does Campaign Review Take? After you submit a campaign, it enters **Pending Review** until TomoAds approves or rejects it. Timing varies, but most straightforward campaigns are reviewed within normal business review cycles. First campaigns, edited creatives, or policy-sensitive categories may take longer. If review takes much longer than expected, open a [support ticket](/account/support-and-help.md) with your campaign name and a screenshot of the campaign status. Include the campaign ID only if it is visible in your dashboard. ## How Do I Add Funds? Open **Billing** or **Settings → Billing** in the advertiser dashboard. Choose an amount and complete checkout using the payment methods available to your account. Your balance updates after the payment provider confirms the transaction. See [Billing and Payouts](/account/billing-and-payouts.md). ## Why Do I Only See Some Payment Methods? Available payment methods can vary by account, region, compliance status, and provider availability. If you expected a method that is not shown, use one of the available options or contact support. ## How Do Publisher Payouts Work? Publisher earnings may go through a hold period before becoming available. Once your available balance meets the payout minimum, request a payout from **Payouts**. The dashboard shows the available payout methods and current payout status. See [Billing and Payouts](/account/billing-and-payouts.md#publisher-earnings-and-payouts). ## Why Is My Payout Stuck? Check that your payout details are complete, your available balance meets the minimum, and you do not already have another payout in progress. If the payout remains in review or processing longer than the timeframe shown in the dashboard, open a support ticket with the payout request details and a screenshot of the status. ## What Is the Marketplace? The Marketplace is a curated catalog of off-platform placements such as sites, bots, newsletters, and communities. Advertisers can browse listings and send inquiries. Some deals reserve funds while they are in progress and settle after completion. See [Advertiser Marketplace](/for-advertisers/marketplace.md). ## Why Was My Marketplace Balance Reserved? When a Marketplace deal moves forward, TomoAds may reserve the agreed amount so funds are available when the deal completes. Reserved funds are released if the deal does not complete according to the agreed terms. ## How Does the Referrals Program Work? When referrals are available to your account, open **Referrals** and copy your invite link. Referral commissions are credited after the referred account meets the program requirements and any hold period has passed. See [Referrals Program](/for-advertisers/referrals.md). ## Why Do I Not See Referrals? Referral availability can vary by role, eligibility, and current program settings. Contact support if you believe referrals should be available for your account. ## Which Telegram Ad Format Should I Use? | Need | Use this format | | ----------------------------------------------------------------- | ----------------------------- | | Show banner or video reward ads inside a Telegram Mini App | Website or Mini App placement | | Add a sponsored text link or button when your bot sends a message | Telegram Text/Button | See [Campaign Formats](/for-advertisers/campaign-formats.md) and [Telegram Bot Message Ads](/for-publishers/telegram-bot-message-ads.md). ## How Do I Verify My Mini App or Website? Use a verification file or DNS record for a full domain. Use the verification script for a specific Mini App or web app path. Telegram bot inventory is checked during setup. See [Property Verification](/for-publishers/property-verification.md). ## Why Are My Ads Not Showing? Common reasons include unverified inventory, an inactive placement, missing ad tag, no matching campaign demand, budget limits, or network blocking. See the [Troubleshooting checklist](/help/troubleshooting.md#ads-not-showing). ## Where Do I Get Help? Read the [TomoAds Help Docs](https://docs.tomoads.com) for general guidance, or open **Contact Support** in the dashboard for account-specific help. See [Support and Help](/account/support-and-help.md). ## How Do I Delete My Account? Open **Settings → Danger Zone → Delete Account** and follow the confirmation steps. TomoAds may block deletion until open payouts, active campaigns, or other account obligations are resolved. See [Settings and Profile](/account/settings-and-profile.md#danger-zone-account-deletion). --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.tomoads.com/help/faq.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.